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WebA positive attitude is a state of mind in which an individual looks at things favorably or with optimism. This trait is an important part of customer service as it shows professionalism and leads to greater customer satisfaction overall. When employees are happy, it makes customers feel good and puts them in the same state of mind. WebApr 3, 2024 · Tip 2: Learn from every interaction and adapt. To drive improvement in self-service, you must include the most valuable data source you have - human conversations. By leveraging AI and analytics, contact center leaders can use data from employee-assisted interactions to drive intelligent self-service. WebJun 14, 2024 · Social media is a great customer service tool if you understand the power of the customer’s feedback and the rules of social media communication. Above all, providing customer support using … sacha baron cohen defeats roy moore